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酒店简况
最早入住时间 | 14:00 |
|---|---|
最晚退房时间 | 11:00 |
早餐 | 供应早餐 |
宠物 | 不得携带宠物。 |
儿童 | 该酒店可接待儿童入住 |
设施
Wi-Fi
停车
前台 24 小时服务
酒吧
残障人设施
急救室
评分和评价
清洁度4.5
地点4.0
服务4.5
客房4.0
性价比4.0
睡眠质量4.0
旅客评价
筛选条件
排序依据
旅客推荐
家庭旅客
评价日期：2020年1月20日
入住日期：2020年1月
可爱的小旅馆
购买了这家酒店的wowcher优惠，以待自己和我的双胞胎。下午茶很可爱，一瓶普罗塞克酒也很不错，酒店房间真的很好，我们很早就可以到达，工作人员非常热情和乐于助人。您可以在休息室放松身心，并享有优越的地理位置，可以在爱丁堡周围漫步。一定会回来的。
独行旅客
评价日期：2016年11月13日
入住日期：2016年6月
位置不好。房间在后门附近。但是服务很好。
团体旅客
评价日期：2016年10月19日
入住日期：2016年9月
综合起来一般般。
情侣
评价日期：2024年10月11日
入住日期：2024年10月
Filthy, disgusting, unfriendly, horrible - like the toilet scene from Trainspotting! Avoid at all costs
Filthy, disgusting, unfriendly, horrible, AVOID AVOID AVOID
We had originally booked for two nights (€360)but were compelled to check out early due to the unacceptable state of the room and overall cleanliness of the hotel.
Upon arrival, it was immediately clear that the hotel did not meet the standards represented on your website and booking platforms.
The carpets in the common areas were dirty and smelly, and our room was in particularly poor condition.
The email confirmation of a double bed was not met as this room contained two single beds pushed together.
The carpet was stained, smelly and sticky, the pillow had significant discoloration, and the mattress was visibly unsanitary.
To make matters worse, the duvet was also covered in stains and in very poor condition.
The window would not close fully which resulted in street noise in the room. Attempts to close the window fully - risked damaging the window or myself.
We struggled to sleep that night from the noise but mainly because of how unhygienic the room was
These issues left us uncomfortable and unable to stay the second night. We have attached photos documenting the condition of the room, which significantly contrasts with the images shown on your listing on Booking.com. The misleading nature of the listing further compounds the situation.
We informed the hotel on the Sunday morning as we were leaving, wrote the complaint with pictures on Monday and received this reply on the following Thursday night:
Dear,
I hope this email finds you well.
My apologies for the inconvenience caused to you. Unfortunately on this occasion we are unable to issue the refund or compensation.
Kind Regards
Sai Krishna
Brooks Reception
Apologies for the inconvenience? Disgusting!
We had originally booked for two nights (€360)but were compelled to check out early due to the unacceptable state of the room and overall cleanliness of the hotel.
Upon arrival, it was immediately clear that the hotel did not meet the standards represented on your website and booking platforms.
The carpets in the common areas were dirty and smelly, and our room was in particularly poor condition.
The email confirmation of a double bed was not met as this room contained two single beds pushed together.
The carpet was stained, smelly and sticky, the pillow had significant discoloration, and the mattress was visibly unsanitary.
To make matters worse, the duvet was also covered in stains and in very poor condition.
The window would not close fully which resulted in street noise in the room. Attempts to close the window fully - risked damaging the window or myself.
We struggled to sleep that night from the noise but mainly because of how unhygienic the room was
These issues left us uncomfortable and unable to stay the second night. We have attached photos documenting the condition of the room, which significantly contrasts with the images shown on your listing on Booking.com. The misleading nature of the listing further compounds the situation.
We informed the hotel on the Sunday morning as we were leaving, wrote the complaint with pictures on Monday and received this reply on the following Thursday night:
Dear,
I hope this email finds you well.
My apologies for the inconvenience caused to you. Unfortunately on this occasion we are unable to issue the refund or compensation.
Kind Regards
Sai Krishna
Brooks Reception
Apologies for the inconvenience? Disgusting!
商务旅客
评价日期：2024年12月4日
入住日期：2024年10月
Breakfast shambles, complaint ignored
I had to pick a half hour slot for breakfast (weekday) the night before and paid £15, and still they didn't manage to serve me before I had to leave as ran out of time. The dining room is relatively small and only one waiter on duty, clearly inadequate. All going wrong with more people arriving quicker than those already waiting could be served, and people being served out of order. The continental items available to pick up are just a few snacks. First front desk staffer didn't seem able to engage in any conversation beyond taking keys, his "manager" didn't have any authority to refund. He just blamed other guests for my experience. Took my contact details but never got back to me, and ignore all my own attempts at contact. The staff didn't seem at home in the hotel or at all comfortable with what they were doing, like the whole crew had been dropped in there without any experience or training - just felt like something wasn't quite right here. The service is out of line with the price and the decor.
好地段
70 Grove Street, Fountainbridge, 喷泉桥, 爱丁堡, EH3 8AP, 英国|距离王子街 1.26公里
10个好去处1.29 公里内
1.26公里
0.93公里
1.38公里
交通1.88 公里内
0.52公里
1.64公里
1.77公里
机场9.52 公里内
9.52公里
入住和退房
最早入住时间：
14:00
最晚退房时间：
11:00
实用资讯
该酒店可接待儿童入住
2岁及以下
儿童可免费加床。
3岁到12岁
儿童可加床（需加付GBP 25）。
不得携带宠物。
供应早餐
早餐价格
房价信息请详询酒店
早餐选项
欧陆早餐
早餐菜单
自助餐
该酒店可使用以下支付方式：
Cash